Customer Service

Customer Service

Gift Cards

If you can’t decide on what to give that special person why not purchase a Silvermoon Gift Card.

Payment

We accept MasterCard, Visa, Amex, Diners Card, China Union Pay and PayPal for payment online. Purchases can also be made using Silvermoon Gift Cards, and Store Credit Notes.

Product descriptions and prices

Every effort is made to ensure that prices shown are accurate. If at the time you place your order an error is found, Silvermoon will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling order.

All items are offered subject to availability. If on receipt of your order, the item(s) you have ordered are not in stock, Silvermoon will inform you as soon as possible, giving you the option to have them placed on back-order for dispatch when returned to stock, or cancelling your order. We will not process your payment until the item(s) are in stock.

Please Note: Some online prices may be different to those available in Silvermoon stores.
Many clearance items at heavily reduced prices are ONLY available online.

Photographs

We have gone to great lengths to illustrate our products as accurately as possible. Nevertheless, each image should be viewed in conjunction with the product description and will be limited by the screen settings of the monitor used to view the website. If an exact colour match is vital, we recommend you contact us for confirmation.