Covid 19 | Update
To our Silvermoon Customers,
Update: 13th May 2020
We are delighted to announce our Silvermoon Stores will open from Thursday 14th of May 2020.
In line with the Alert Level 2 announcement, all Silvermoon stores will be back open from Thursday 14th of May. We will be doing everything we can to honour our responsibilities as a retail store by thorough and frequent store cleanings, hand sanitising on entry and ensuring social distancing is maintained in our stores.
- Each store will record customer details for COVID 19 Pandemic contact tracing record. We recommend everyone bring their own pen with them
- There will be customer number restrictions at each store to maintain social distancing. There maybe a little wait if the store has reached maximum capacity. We thank you for your understanding.
- Sanitisers are located at each entrance for customers to use before entering our store.
- There are changes to store opening hours. Please refer to Find a store on our website for individual store hours.
We can’t wait to see our Silvermoon Community back in our stores. We thank you for your continued kindness, patience and understanding whilst we work together to deliver for you and New Zealand.
NZ POST are experiencing delivery delays of up to 5 working days
Due to COVID-19 NZ Post is seeing a significant increase in parcel volumes and have delivery delays, in some cases of up to 5 working days. To NZ Post to help you, please only contact us if our tracking tool shows it’s been more than 5 working days since NZ Post received your parcel. Unfortunately the estimated delivery dates on your tracking may not be accurate given the current delays, but this does not mean your parcel is lost. We understand how important your parcels are to you and NZ Post and our team are working very hard to get them to you as soon as possible. Thanks for your patience and understanding.
From the team at Silvermoon, thank you for your continued support over the last 20 years. Please take care of your selves and your family.
Stay safe, stay strong
The Silvermoon Team x