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18ct White Gold Emerald & Diamond Ring
Silvermoon offer a complimentary ring sizing for all Engagement and Diamond ring purchases. If you are unsure of the correct size, we are happy to guide you through selecting an initial size, which can then be altered if necessary at a later date. In some cases, the item may need to be re-made, which can take several weeks but we would be happy to advise you of the best options prior to purchase.
Shipping & Returns
COVID 19 Update
New Zealand & International
All orders placed during the Level 4 restriction will be shipped as soon as these restrictions lift. We are doing our bit to keep our staff isolated and safe. We will keep you updated. Thank you for your understanding. Our customer service team will still be available for any questions you may have, on email, live chat, messenger, Facebook or Instagram.
To assist customers impacted by isolation in relation to COVID-19, we are also temporarily extending the eligibility period for returns and exchanges to 45 days from the date of purchase. This extension will be offered in Silvermoon stores and online.
If a product is faulty or damaged, please return it to us in the original packaging and we will replace it or issue you with a credit. Clearance items discounted over 25% cannot be returned or exchanged.
Silvermoon Diamond Care Plan
A Silvermoon engagement ring deserves a life time of best possible care. The Silvermoon Diamond Care Plan provides you with the comfort to shop with confidence and enjoy your special diamond piece.
Silvermoon Diamond Care Plan is available for any rings set with a Diamond with a retail price of $1000 or above. At the time of purchase, you will receive a Silvermoon Diamond Care Plan completed with appropriate details.
Our Diamond Care Plan offers a complete hassle-free care plan after the purchase of your jewellery, it consists of:
One Complementary Sizing
We offer one free complementary sizing (or remake if sizing is not feasible) for any ring.
One Complementary Engraving
We offer one free engraving service with a touch of your personality for diamond ring.
We offer free routine inspection every 6 months, as well as 5 times free polish & rhodium platting by our jeweller for any diamond ring.
Silvermoon made jewellery are warrantied against workmanship and materials for the lifetime of the product. For the life of the piece we will repair or replace any item, including missing diamonds or precious stones, if we deem that the loss is due to faulty materials or workmanship.