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Shipping

 

Shipping within New Zealand

 

How will my order be sent?

 All New Zealand orders are sent by Track and Trace with Courier Post. Your order can be delivered to your home, work or to Rural Delivery.
All packages are sent with signature required unless the address is a Rural Delivery. If no one is at home when the courier delivers, a card
will be left for you to contact the courier depot to organise re-delivery.

When will my order be sent?

If payment is made by credit card through our website your order will be dispatched within 3 working days.
For New Zealand customers we will email you with the tracking number when we dispatch your order, to confirm it is on the way.
For overseas customers we will email you once we have dispatched your order, to confirm it is on the way.

 

How long will delivery take?

Courier Post delivers in 1-2 business days (a business day is any day other than weekends and Bank or other Public Holidays.).
However, if you have not received it within 4 business days you should contact Courier Post with the tracking number we have
supplied you with.  For overseas customers, delivery could take up to 15 working days.

The goods you order will be delivered to the address you provide when you place your order. We aim to dispatch all orders within
three working days, provided no additional security checks are required and all stock items are available.

During busy times this time frame may increase.
If delivery cannot be made to your address for reasons beyond Silvermoon's control we will inform you as soon as possible and
refund (or credit you) for any sum that has been paid by you or debited from your credit card for delivery.

If you deliberately fail to take delivery of your order (othe than by reason of circumstances under the control of Silvermoon)
then without prejudice, Silvermoon may:
a) Store the ordered items actual delivery and charge you for reasonable costs (including insurance) of storage; or
b) Sell the ordered items at the best readily obtainable price and (after deducting all reasonable storage and selling expenses)
account to you for any excess over the price you agreed to pay for the items.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Silvermoon
will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
In this case, Silvermoon will inform you as soon as possible.


International Shipping

All international orders are shipped via NZ Post Express Courier. Delivery time is between 2 and 14 days depending on the country.

 

IMPORT DUTIES AND TAXES

Import duties and taxes are not included in the item price or the shipping cost.
These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional
costs will be prior to making your purchas.

GST (NZ Goods and Services Tax)

All prices displayed include 15% goods and service tax, This is removed
at checkout when shipping outside of New Zealand.