Shipping within New Zealand
How will my order be sent?
All New Zealand orders are sent by Track and Trace with Courier Post Delivery can be to your home, work or Rural Delivery. All packages are sent with signature required unless the address is a Rural Delivery. If no one is at home when the courier delivers, a card will be left for you to contact the courier depot to organise re-delivery.
When will my order be sent?
If payment is made by Credit Card through our website your order will be dispatched within 3 working days. For New Zealand Customers we will email you with the tracking number when we dispatch your order, to confirm it is on the way. For Overseas customers we will email you once we have dispatched your order, to confirm it is on the way.
How long will delivery take?
Courier Post delivers in 1-2 working days (A working day is any day other than weekends and bank or other public holidays.). However, if you have not received it within 4 business days you should contact Courier Post with the tracking number we will supply you with at dispatch of your order. For overseas customers delivery could take up to 15 working days.
The goods you order will be delivered to the address you give when you place your order. We aim to dispatch all orders within three working days, provided no additional security checks are required and all stock items are available.
During busy times this time frame can increase.
If delivery cannot be made to your address for reasons under Silvermoons control we will inform you as soon as possible and refund or credit you for any sum that has been paid by you or debited from your credit card for delivery.
If you deliberately fail to take delivery of the order (otherwise than by reason of circumstances under control of Silvermoon) then without prejudice to any other right or remedy available to Silvermoon, Silvermoon may a) store the items in the order until actual delivery and charge you for reasonable costs (including insurance) of storage; or b) sell the items in the order at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the items or charge you for any shortfall below the price you agreed to pay for the items.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Silvermoon will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Silvermoon will inform you as soon as possible.
All international orders are shipped via NZ Post Express Courier. Delivery time is between 2 and 14 days depending your country.
IMPORT DUTIES AND TAXES
Import duties and taxes etc are not included in the item price or shipping cost.
These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional
costs will be prir to purchasing.
GST (NZ Goods and Service Tax)
All prices displayed include 15% goods and service tax, this is removed
at checkout when shipping outside New Zealand.