Shipping FAQ's

How will my order be sent?
All New Zealand orders are sent by Track and Trace with New Zealand Post. Your order can be delivered to either your home or work address (includes Rural Delivery). All packages require a signature on delivery, (this does not apply to Rural Delivery). If no one is at home when the courier attempts to deliver your parcel, a card will be left for you to contact the courier depot to organise a more convenient delivery time

Please keep in mind if you have ordered an item that is being dispatched from overseas, the order will take longer to arrive. These products will say "Please Note: This item is Internationally shipped. Please allow 7-10 working days for Delivery" in the description of the item. 

How much does shipping cost?

When will my order be sent?

Once payment has been received, and provided no additional security checks are required, your order will be dispatched within 2 working days.

During busy periods this time frame may increase. If delivery cannot be made to your address for reasons beyond Silvermoon's control we will inform you as soon as possible and refund (or credit you) for the amount that has been paid by you or debited from your credit card for delivery.

We will provide you with a tracking details once your order has been dispatched to confirm your new piece of jewellery is on the way.

How long will delivery take?
New Zealand Post usually delivers within 1-2 business days* (a business day is any day other than a weekend or public holiday). If you have not received your delivery within 4 business days, you should contact Courier Post with the tracking number supplied to you.

*Items that are Internationally dispatched will take longer to arrive. Please allow 7-10 working days for delivery of these items. 

 *Please note - there may be delays in shipping during peak trading seasons such as Black Friday, Mother's Day and the weeks surrounding Christmas.

Additional Information:

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Silvermoon will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Silvermoon will endeavor to inform you as soon as possible.

Silvermoon offers free shipping (on applicable orders) with the understanding that the customer will keep the goods purchased. Should you choose to return your full priced order you will be required to pay for return shipping.

All prices displayed on the Silvermoon website include a 15% Goods and Service Tax.