Returns & Exchanges
- Items need to be returned within 14 days of you receiving the product.
- All items (purchased online or in store) must be returned in their original condition in brand new, unused, saleable condition.
- Proof of purchase must be provided in the form of your receipt for in store purchases or online order number for online purchases.
- Silvermoon reserves the right to return or reject any item that does not abide to the returns policy.
If for any reason the item you have purchased is not quite right, we are happy to exchange, credit or refund any item purchased online.
Please note Sale items discounted by 25% or over cannot be returned or exchanged.
If eligible for a refund, this can only be returned the same way it was processed. We are unable to refund to alternative debit/credit cards. The refund must be processed back on the original payment method used.
To request a return for your online order, please email firstname.lastname@example.org with your order number and intent to return your purchase. Once your return is approved, please securely package your items back to us with your completed returns form included via a traceable method to our online team
Return shipping costs are to be covered by the customer.
Please allow 1-2 business days for your return to be processed. We will raise a credit, exchange or refund once your return has been received and accepted by Silvermoon.
Please note Silvermoon does not take responsibility for any items lost in the process of being returned to us and we recommend a traceable method.
You are more than welcome to visit us in store to return your purchase if this is more convenient for you. Please understand our stores are unable to process a full refund, however they can assist you find another item to exchange for, or issue you an in store credit note voucher for you to redeem your balance in store within 12 months
Silvermoon offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, Silvermoon will retain any original $5.00 shipment costs incurred.
In Store Purchases
Any items purchased in store can be returned within 14 days and must be in their original packaging and in brand new, unworn condition. For in store purchases, we are only able to arrange a Silvermoon Credit or an exchange. We are unable to issue a refund for these items, on the premise that you have been in store to view and try the item. Items purchased over the phone with stores follow this same process. If you are unsure of the item, we would recommend to purchase through our online store
Change of mind for purchases made in store
We are happy to offer you with either an exchange item or a store credit if you have met our conditions of Returns and Exchanges
We are unable to offer Refunds if you have a change of mind on your in store purchase as you have had the opportunity to view the style before purchasing.
Sale items purchased in store cannot be returned or exchanged due to change of mind. This is due to sale stock being limited and you have had the opportunity to view the item in store before purchasing.