Returns & Exchanges

Online Purchases

Please get in touch with us at orders@silvermoon.co.nz before returning anything by post.
Items that were purchased online are able to be returned/exchanged directly to a Silvermoon store, or couriered back (at customers cost). 

Silvermoon have a 28day returns policy for "Change of Mind" purchases.. 

If you receive an item with a defect or is faulty in any way please contact us ASAP and we can arrange a replacement. 

Items discounted at 25% and over are not eligible for return, refund or exchange. 

All Returns & Exchanges are subject to the goods being inspected by a Silvermoon team member. Returns must be in perfect original condition. You may have your return/exchange declined if the item being returned appears worn in anyway.

Items returned directly to store can not be refunded on-site. The store team will advise the web team us of the return and your refund will be processed in 1-3 working days. You will get an email notification to confirm that the refund has been processed. 

In Store Purchases

Returns & Exchanges for items purchased in store must be returned instore. 

Silvermoon have a 28 day returns policy for "Change of Mind" purchases.

Items discounted at 25% and over are NOT eligible for return, exchange or refund. 

All Returns & Exchanges are subject to the goods being inspected by a Silvermoon team member. Returns must be in perfect original condition. You may have your return/exchange declined if the item being returned appears worn in anyway.

Silvermoon stores do not offer Cash/Card refunds. They can refund you in the form of a Gift Card or Credit Note.

 

Sale Items

Sale items (items sold at a discount of 25% or above) purchased In Store or Online cannot be returned or exchanged due to change of mind. We will, of course, meet our obligations as per the Consumer Guarantees Act on these goods, and meet all Warranty obligations. 

Warranty

All our products come with a warranty from between 6-24months (Brand dependent). A warranty claim can be lodged on an item with a manufacturers fault. Warranty does not cover general wear & tear or damaged caused by the customer. Please ensure you follow all care procedures for your items. For items purchased online please contact customersupport@silvermoon.co.nz. For items purchased instore please contact the store directly. 

Afterpay

Any purchase made on Afterpay will be refunded via Afterpay. You will not be given a Cash/Card refund under any circumstances.