Terms and Conditions

    Discounts

    Any discounts advertised apply to all full-priced jewellery, watches, and handbags. Prices online are already marked down, while in-store discounts will be applied at checkout. Sale prices cannot be combined with any other discount, promotional code or offer. 

    This offer applies only to items available during the promotional period. Future inventory is not included.

    Exclusions: Gift vouchers, clearance items, already discounted products, repair services and shipping charges are not eligible for the discount.

    Current Promotions: 

    Kings Birthday Sale 

    • Offer valid from Wednesday 27th May 2026 until Midnight June 2nd.
    • This offer 20% off sitewide on all full priced items.  
    • Discount applies to full priced items only and cannot be used in conjunction with any other offer, promotion, discount code (such as WELCOME10), layby, or voucher unless otherwise stated.
    • Prices are as marked online and in store. No further discounts apply.
    • The "25% off Louis Thompson Range" Promotion is still running during this time.
    • The Louis Thompson Diamond range is discounted between 25% and 50% off, as marked.
    • Due to the promotional nature of this sale, stock availability may vary between stores and online. Rain checks are not available.
    • Items discounted OVER 25% off are not eligible for return, exchange or refund. 
    • Returns for refund or exchange must be made within the applicable return period and items must be returned in original condition, unworn, and with packaging included.
    • Sale pricing is available for a limited time only
    • Online orders are subject to availability and may be cancelled in the event of pricing errors, stock discrepancies, or unforeseen circumstances.
    • Gift Vouchers, Shipping Charges and Repair services are excluded from this offer

    25% off Louis Thompson Promotion

    • Offer valid from Wednesday 13th May 2026 until further notice or while stocks last.
    • 25% off applies to the full Louis Thompson range.
    • The Louis Thompson Diamond range is discounted between 25% and 50% off, as marked.
    • Discount applies to full priced items only and cannot be used in conjunction with any other offer, promotion, discount code, layby, or voucher unless otherwise stated.
    • Prices are as marked online and in store. No further discounts apply.
    • Due to the promotional nature of this sale, stock availability may vary between stores and online. Rain checks are not available.
    • Items purchased as part of this promotion are eligible for return or exchange in accordance with our standard returns policy, despite being discounted 25% or more. Proof of purchase is required.
    • Returns for refund or exchange must be made within the applicable return period and items must be returned in original condition, unworn, and with packaging included.
    • Sale pricing is available for a limited time only
    • Online orders are subject to availability and may be cancelled in the event of pricing errors, stock discrepancies, or unforeseen circumstances.

    Karen Walker Giveaway 

     By entering this giveaway, entrants agree to these Terms & Conditions.

    Entry is open to New Zealand and Australian residents. The giveaway opens on the 15th May and closes at 11:59pm NZST on 31st May. Winner will be announced Friday 5th June directly via email and via our social media accounts.  

    To enter, participants must sign up to the Silvermoon marketing database during the promotional period, unless already subscriber where you'll automatically be in the draw.

    One entry per person applies. By entering, participants agree to receive marketing communications from Silvermoon and may unsubscribe at any time.

    One winner will receive:

    • Karen Walker Runaway Silver Heart Necklace $599
    • Karen Walker Runaway Heart Earrings $339.00
    • Karen Walker Jewellery Dish $79.00

    Total prize value exceeds NZD $1,000.

    The prize is not transferable, exchangeable, or redeemable for cash.

    The winner will be randomly drawn within 5 days of the closing date and contacted via the email address provided at entry. If the winner cannot be contacted or does not respond within five (5) days of notification, the prize will be forfeited and the Promoter reserves the right to select a new winner. 

    Personal information collected during the giveaway will be used for giveaway administration and marketing communications in accordance with the Promoter’s privacy policy.

    Silvermoon reserves the right to amend, suspend, or cancel the giveaway at any time. This promotion is not sponsored, endorsed, administered by, or associated with Instagram, Facebook, Google or Karen Walker. 

      10% off your First Order

      Sign up to our Newsletter to get 10% off your first order. Valid on full price items only, excludes sale styles and gift vouchers. Code is valid for one use only on your first order. Coupon cannot be used in conjunction with any other offers and cannot be retrospectively applied to previous orders. Items purchased with your welcome code are subject to our usual Returns Policy. If, after 10 minutes of signing up you do not see the discount email in your inbox, please check your spam/junk folder. 

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      Stock & Availability

      Limited quantities available; first come, first served, while stocks last. No rain checks.

      Pre-Orders

      Pre-order allows you to secure an item that's currently out of stock. This means you’re guaranteed the item once it arrives with us. Due to the exclusive nature of collections, certain styles and sizes are available in limited quantities.

      How It Works
      Once your pre-ordered item reaches us, we’ll promptly prepare and ship it to the delivery address you provided. If you’ve placed your order from in-store, we’ll notify you as soon as your order is ready for collection.

      Payment
      Full payment is required at the time of placing your pre-order, whether online or in-store.

      Estimated Delivery
      Delivery times are estimated based on information provided by our suppliers. While we strive to provide accurate timelines, please understand that delays can happen due to factors beyond our control. We are unable to guarantee exact delivery dates.

      Cancellations & Refunds
      If a pre-ordered item becomes unavailable due to supplier or production issues, we’ll notify you and issue a full refund for that item.

      Final Sale Policy

      Please choose carefully, as all items discounted 25% and over, are not eligible for return, exchange or refund. (We will meet our obligations in terms of Warranties as per Consumer Guarantees)

      Additional discounts, Promotional Codes or offers cannot be combined with items that are already discounted.

      During times of peak trading such as Black Friday, Mother's Day, Valentines Day, Christmas, Christmas Holiday Period, Silvermoon Sales etc shipping times may be longer that regularly expected.

      Customised and/or engraved items cannot be returned or exchanged. 

      Inventory Accuracy

      Although we make every effort to ensure our inventory is correct and up-to-date, some items showing as being in stock at the time an order is placed might be unavailable. If this occurs an online representative will organise a refund.

      Shipping Times

      Please allow for some delays in order processing time and delivery during busy trading periods. We will not be able to refund you if your order does not arrive in time.For more information see the Shipping & Delivery Page

      Acceptance of Terms & Conditions

      The following terms apply to the use of this website. By using this website you acknowledge that you have read, understood, and agree to be bound by these terms. Silvermoon reserves the right to change the information on this website from time to time, including the terms and conditions, without further notice. Any amendments will be effective immediately.

      Pricing

      All prices are shown in New Zealand dollars, and are inclusive of tax (GST is currently 15%). All prices displayed are correct at time of publication. However, we reserve the right to alter prices without prior notice. If this occurs after an order has been placed, we will contact you prior to processing your order.

      Product Descriptions

      Even though Silvermoon attempts to provide accurate descriptions of all products available on the website, we are not responsible for any typographical or pictorial errors in this website. If a product purchased is not as described, please contact us immediately, prior to the item being worn.

      Promotions & Special Offers

      Please note that not all offers / promotions available in-store at Silvermoon are available online. Please read the terms and conditions of each promotion to check eligibility (or contact us via customersupport@silvermoon.co.nz). Items that have been heavily discounted, or are the clearance section of the website, may not be available in-store at the price advertised on the website.

      Orders

      By placing an order using this website you are agreeing to the terms and conditions, and price displayed on the website. An automated confirmation email will be sent to the email address provided by the customer within 10 minutes of placing the order. If you do not receive this confirmation email please check your Spam Folder. This confirmation email also acts as a proof of purchase for both warranty issues, and exchange purposes. In the event of a product no longer being available once ordered, Silvermoon will contact the customer within 3 working days and offer an alternative product or a full refund. During peak periods of trade there may be delays in the dispatch of orders. We will do our best to inform customers about this with a message on the website. Silvermoon reserves the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity.

      International Orders

      Customers should be aware of their country’s import fees / duties. These fees, should they occur, are the responsibility of the purchaser.

      Loss or Damage in Transit

      Loss or damage to purchases occurring in transit is the responsibility of the courier company. Silvermoon use New Zealand Post Track & Trace for all domestic orders. This is a legal requirement when distributing jewellery, and not an optional cost. Silvermoon is not responsible for any loss of items that are incorrectly signed for.

      Third Party Advertising & Linked Sites

      The website may contain third party advertisements and links. However, this in no way implies Silvermoon’s endorsement of these advertisements / sites, or any association with their operators.

      Limitation of Liability

      The customer agrees that their use of this website is at their sole risk. Silvermoon will not be liable for any loss or damage (direct or otherwise) you encounter in connection with your use of, or inability to use, this website or any linked website or your use of, or reliance on, information contained on or accessed through this website or any linked website. Silvermoon excludes any condition or warranty that could apply to this website or any content on it, whether express or implied (but only to the extent that this is allowed by law). Silvermoon does not guarantee that this website will be secure or free from bugs or viruses.

      Intellectual Property & Our Other Rights

      Silvermoon is the owner or the licensee of all intellectual property rights in this website and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved. In all other circumstances, you must get written permission from us before you use, send or reproduce any of the information on this website.. Please note: We do use AI editing on some of our images. 

      Governing Law

      Any contract arising from the use of this website is subject to the laws of New Zealand.