My Bag

Important COVID 19 UPDATE | find out more

Terms & Conditions

Acceptance of Terms & Conditions

The following terms apply to the use of this website. By using this website you acknowledge that you have read, understood, and agree to be bound by these terms. Silvermoon reserves the right to change the information on this website from time to time, including the terms and conditions, without further notice. Any amendments will be effective immediately.


All prices are shown in New Zealand dollars, and are inclusive of tax (GST is currently 15%). All prices displayed are correct at time of publication. However, we reserve the right to alter prices without prior notice. If this occurs after an order has been placed, we will contact you prior to processing your order.

Product Descriptions

Even though Silvermoon attempts to provide accurate descriptions of all products available on the website, we are not responsible for any typographical or pictorial errors in this website. If a product purchased is not as described, please contact us immediately, prior to the item being worn.

Promotions & Special Offers

Please note that not all offers / promotions available instore at Silvermoon are available online. Please read the terms and conditions of each promotion to check eligibility (or contact us via Items that have been heavily discounted, or are the clearance section of the website, may not be available instore at the price advertised on the website.


By placing an order using this website you are agreeing to the terms and conditions, and price displayed on the website. An automated confirmation email will be sent to the email address provided by the customer within 10 minutes of placing the order. If you do not receive this confirmation email please check your Spam Folder. This confirmation email also acts as a proof of purchase for both warranty issues, and exchange purposes. In the event of a product no longer being available once ordered, Silvermoon will contact the customer within 3 working days and offer an alternative product or a full refund. During peak periods of trade there may be delays in the dispatch of orders. We will do our best to inform customers about this with a message on the website. Silvermoon reserves the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity.

International Orders

Customers should be aware of their country’s import fees / duties. These fees, should they occur, are the responsibility of the purchaser.

Loss or Damage in Transit

Loss or damage to purchases occurring in transit is the responsibility of the courier company. Silvermoon use Courier Post Track & Trace for all domestic orders. This is a legal requirement when distributing jewellery, and not an optional cost. Silvermoon is not responsible for any loss of items that are incorrectly signed for.

Third Party Advertising & Linked Sites

The website may contain third party advertisements and links. However, this in no way implies Silvermoon’s endorsement of these advertisements / sites, or any association with their operators.

Limitation of Liability

The customer agrees that their use of this website is at their sole risk. Silvermoon will not be liable for any loss or damage (direct or otherwise) you encounter in connection with your use of, or inability to use, this website or any linked website or your use of, or reliance on, information contained on or accessed through this website or any linked website. Silvermoon excludes any condition or warranty that could apply to this website or any content on it, whether express or implied (but only to the extent that this is allowed by law). Silvermoon does not guarantee that this website will be secure or free from bugs or viruses.

Intellectual Property & Our Other Rights

Silvermoon is the owner or the licensee of all intellectual property rights in this website and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved. In all other circumstances, you must get written permission from us before you use, send or reproduce any of the information on this website.

Governing Law

Any contract arising from the use of this website is subject to the laws of New Zealand.

Silvermoon Return Policy

Online Purchases

If for any reason the item you have purchased is not quite right, we are happy to exchange, credit or refund any item purchased online. Please note Sale items with discount of 25% or over cannot be returned or exchanged.

If eligible for a refund, this can only be returned the same way it was processed. We are also unable to refund to alternative debit/credit cards. The refund must be processed back on the same debit/credit card used.

All returns must be received within 28 days of purchase and all returns must include original packaging and be in an unused, saleable condition. Silvermoon reserves the right to return or reject any item that does not abide to the returns policy.

To request a return for your online order, please email with your intent to return using your order number as your reference. Once your return is approved, fill out the returns form and secularly package your items back to us via a traceable method to:

Attn: Online Returns
Suite 2, Level 2
86 Parnell Road
Auckland, 1052
Ph: 0800 99 88 22


Return shipping costs are to be covered by the customer.

Please allow 1-2 business days from the time we receive your return for it to be processed.

Please note Silvermoon does not take responsibility for any items lost in the process of returning them to us and hence why we recommend a traceable method.

We will raise a credit, exchange or refund you once the item(s) has been returned and accepted by Silvermoon.

You're more than welcome to return this to store if that is easier for you! Please understand that stores will be unable to process a refund for you, however they can help you find something to exchange for, or they can issue you a store credit, valid for 12 months which can be used in store.

Silvermoon offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, Silvermoon will retain any original shipment costs incurred.

In store purchases

Any items purchased in store can be returned within 28 days and must have all original packaging and in brand new, unworn condition. For in store purchases, we are only able to organize a Silvermoon Credit or an exchange. We cannot issue a refund for these items, on the premise that you have been in store to view and try the item. Items purchased over the phone with stores follow this same process. If you are unsure of the item, you will be best to purchase this online!

Join our mailing list

As one of our subscribers, you’ll be the first to know about new product launches, sales & promotions plus you’ll gain access to our exclusive customer events.