FAQ's - Frequently Asked Questions
How will my order be sent?
All New Zealand orders are sent by Track and Trace with New Zealand Post Domestic Couriers. Your order can be delivered to either your home or work address (includes Rural Delivery). All packages require a signature on delivery, (this does not apply to Rural Delivery). If no one is at home when the courier attempts to deliver your parcel, a card will be left for you to contact the courier depot to organise a more convenient delivery time.
All International Orders are Shipped with NZ Post International Couriers. We use the Economy + Tracked option. Packages require a signature on delivery.
How will my order be packaged?
We use Courier Bags (not boxes) for all our orders . All orders are bubble wrapped and include a carry bag. We are aware that many of our orders are for gifts, so we include packing slips, but nothing with prices. Wherever possible we use branded boxes (i.e Stolen Girlfriends Club, Boh Runga, Karen Walker etc), the only time we wouldn’t include these was if the Brand was temporarily unable to supply them to us.
Do you Gift wrap?
Yes! If you request gift wrapping, we will happily do this for you for free. Please add a message in the notes section asking for gift wrapping in the ‘Notes’ section at checkout we will ensure this is done for you.
How much does shipping cost?
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Please note: There may be delays in dispatch and shipping times during peak trading seasons such as Black Friday, Mothers Day, Silvermoon Sales and the weeks surrounding Christmas.
When will my order be sent?
Once payment has been received, and provided no additional security checks are required, your order will be dispatched within 2 working days.
During busy periods this time frame may increase. Black Friday, Mothers Day, Silvermoon Sales and the weeks surrounding Christmas, this time frame may increase
We will provide you with a tracking details as soon as we are able.
What do I do if my parcel hasn't arrived in the normal delivery window?
Check your tracking number on the Tracking | NZ Post page. There may be delays due to weather or other unforeseen circumstances.
There will be times when the international & domestic shipping targets will not be able to be met. We suggest checking the NZ Post Delivery Updates Page or International delivery updates | NZ Post to get the most up to date information.
If you can see no reason for a delay, please lodge a parcel enquiry with NZ post on the Parcel enquiry | NZ Post page and let us know. We will help where we can.
What currency is shown on the Silvermoon Website?
All prices displayed on the Silvermoon website are in New Zealand Dollars
What is Afterpay and how does it work?
Afterpay in New Zealand allows you to buy now and pay in four instalments over six weeks, with no interest charged if payments are made on time. You can use Afterpay both online and in-store at many leading retailers across New Zealand.
More information on Afterpay is available here: Buy Now Pay Later with Afterpay
If you pay instore or online with Afterpay and require a fund you will be refunded via Afterpay.
Please note: We only are currently only able to accept Afterpay from our New Zealand customers.
Why can I not see Afterpay as a payment method in the Cart?
If you are logged in to your Shop Pay account (accelerated checkout from Shopify) you will automatically get the option to use Shop Pay where your details are already saved. If you do not wish to use your Shop Pay account and pay via a different method simply click the 3 dots next to your email address and select “Checkout as a guest”.
