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Shipping & Delivery

  • Within New Zealand

  • International

Shipping Cost

 

New Zealand

Orders under $60

$5

Orders over $60

Free

 

Christmas Delivery Cut Off Date - Within NZ

 Whether you’ve got friends and family living overseas or a little closer to home we know how important it is that their presents arrive on time for the big day! To ensure that your gifts arrive in time, please note the following cut-off date for online orders within NZ. This date includes our processing time of 1-3 days.

Within NZ 17th December

*Please see International Shipping for overseas delivery.

 

How will my order be sent?
All New Zealand orders are sent by Track and Trace with Courier Post. Your order can be delivered to either your home or work address (includes Rural Delivery). All packages require a signature on delivery, (this does not apply to Rural Delivery). If nobody is at home when the courier attempts to deliver the item(s), a card will be left for you to contact the courier depot to organise a more convenient delivery time.


When will my order be sent?
Once payment has been received, and provided no additional security checks are required, your order will be dispatched within 3 working days.

During busy periods this time frame may increase. If delivery cannot be made to your address for reasons beyond Silvermoon's control we will inform you as soon as possible and refund (or credit you) for any sum that has been paid by you or debited from your credit card for delivery.

We will automatically email you with a tracking number once your order has been dispatched to confirm it is on the way.

How long will delivery take?
Courier Post normally delivers within 1-2 business days (a business day is any day other than a weekend or public holiday). If you have not received your delivery within 4 business days, you should contact Courier Post with the tracking number supplied to you.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Silvermoon will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Silvermoon will inform you as soon as possible.


Shipping Cost

 

Australia

Rest of the World

Orders under $120

$12

$32

Orders over $120

Free

$16

Orders over $320

Free

Free

 

Christmas Delivery Cut Off Dates - International

 Whether you’ve got friends and family living overseas or a little closer to home we know how important it is that their presents arrive on time for the big day! To ensure that your gifts arrive in time, please note the following cut-off dates for online orders. These dates include our processing time of 1-3 days.

Australia 1st December

South Pacific: Asia, North America, UK & Europe 27th November

Rest of the World 24th November

 

How will my order be sent?

All international orders are shipped via NZ Post Express Courier.

When will my order be sent?
Once payment has been received, and provided no additional security checks are required, your order will be dispatched within 3 working days. We will email you once we have dispatched your order to confirm it is on the way. 


How long will delivery take?
For overseas customers, delivery could take up to 14 business days depending on your country (a business day is any day other than a weekend or public holiday). The item(s) will be delivered to the address provided during the placement of the order.

Import Duties and Taxes
Import duties and taxes are not included in the item price or the delivery cost. These charges are the Buyer's responsibility. Please check with your country's customs office to determine what additional costs apply, if any, prior to making your purchase.

GST (NZ Goods and Services Tax)
All prices displayed on the Silvermoon website include a 15% Goods and Service Tax.

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