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Shipping & Delivery

  • Within New Zealand

  • International

Shipping Cost

 

New Zealand

Orders under $60

$5

Orders over $60

Free

 

COVID 19 Delivery Update

NZ Post are experiencing delivery delays of up to 5 working days

Due to COVID-19 NZ Post are seeing a significant increase in parcel volumes and have delivery delays, in some cases of up to 5 working days. To help us to help you, please only contact NZ Post if it’s been more than 5 working days since our tracking tool shows NZ Post received your parcel. Unfortunately the estimated delivery dates may not be accurate given the current delays, but this does not mean your parcel is lost. We understand how important your parcels are to you and NZ Post team are working very hard to get them to you as soon as possible. Thanks for your patience and understanding.

How will my order be sent?
All New Zealand orders are sent by Track and Trace with Courier Post. Your order can be delivered to either your home or work address (includes Rural Delivery). All packages require a signature on delivery, (this does not apply to Rural Delivery). If nobody is at home when the courier attempts to deliver the item(s), a card will be left for you to contact the courier depot to organise a more convenient delivery time.


When will my order be sent?
Once payment has been received, and provided no additional security checks are required, your order will be dispatched within 3 working days.

During busy periods this time frame may increase. If delivery cannot be made to your address for reasons beyond Silvermoon's control we will inform you as soon as possible and refund (or credit you) for any sum that has been paid by you or debited from your credit card for delivery.

We will automatically email you with a tracking number once your order has been dispatched to confirm it is on the way.

How long will delivery take?
Courier Post normally delivers within 1-2 business days (a business day is any day other than a weekend or public holiday). If you have not received your delivery within 4 business days, you should contact Courier Post with the tracking number supplied to you.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Silvermoon will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Silvermoon will inform you as soon as possible.


Shipping Cost

 

Australia

Rest of the World

Orders under $120

$12

$32

Orders over $120

Free

$16

Orders over $320

Free

Free

 

How will my order be sent?

All international orders are shipped via NZ Post Express Courier.

When will my order be sent?
Once payment has been received, and provided no additional security checks are required, your order will be dispatched within 3 working days. We will email you once we have dispatched your order to confirm it is on the way. 


How long will delivery take?
For overseas customers, delivery could take up to 14 business days depending on your country (a business day is any day other than a weekend or public holiday). The item(s) will be delivered to the address provided during the placement of the order.

Import Duties and Taxes
Import duties and taxes are not included in the item price or the delivery cost. These charges are the Buyer's responsibility. Please check with your country's customs office to determine what additional costs apply, if any, prior to making your purchase.

GST (NZ Goods and Services Tax)
All prices displayed on the Silvermoon website include a 15% Goods and Service Tax.

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