Terms & Conditions

TERMS & CONDITIONS

KAREN WALKER Gift With Purchase Terms & Conditions

1. Eligibility: Receive a complimentary hand-made Karen Walker Ceramic Jewellery Dish when you spend $249 or more on Karen Walker jewellery in a single transaction.
  
  Add the gift to your cart—it discounts to $0 at checkout when eligible.
2. Availability: Offer valid while stocks last. Strictly one gift per customer per transaction.
3. Dispatch: The complimentary gift may be shipped separately from your main order. Please allow up to one (1) week for the free gift to be dispatched and delivered. Delays may occur during peak periods.
4. Exclusions: Purchase total must be $249 or more before shipping costs.
5. Gift Details: Each Ceramic Jewellery Dish is hand-made in small batches in New Zealand. Due to the handmade nature, variations in shape, size, and finish may occur, making each piece unique.
6. Returns: If items purchased to qualify for the gift are returned or refunded, the free gift must also be returned in its original, unused condition.
7. Offer Period: Starts 13 November and runs until stock is depleted or the offer is withdrawn.
8. Non-transferable: The gift cannot be exchanged or redeemed for cash or store credit.
9. Right to amend: We reserve the right to change or withdraw this promotion at any time without prior notice.
10. If the gift is not returned, its retail value may be deducted from the refund amount.
11. This free gift offer cannot be used in conjunction with any other promotion, including the WELCOME10 discount.

Black Friday Sale

Promotion Period
Active from November 20th - December 2nd, online and in-store.

Discounts apply to full-priced items.
Please note: Karen Walker jewellery is 10–20% off, excluding the new Flaming Hearts collection, which remains full price. The free jewellery dish GWP still applies with any $249+ spend on Karen Walker.
Online prices are already reduced.
Please note: Most Karen Walker styles are not included in this sale. Only selected items are discounted. Gift vouchers, clearance items, already discounted products, and repair services are also excluded from the sale.
Limited quantities; first come, first served. No rain checks.
Items discounted 25% or more are final sale and not eligible for return, exchange, or refund (Consumer Guarantees still apply).
Discounts cannot be combined with any other offer or promotion.
High demand may result in longer processing and delivery times. Allow for delays during this busy period. We cannot refund orders that do not arrive in time.
We aim to keep stock levels accurate, but occasional discrepancies may occur. If an item is unavailable, our online team will arrange a refund.

Pre-Order

Pre-order allows you to secure an item that's currently out of stock. This means you’re guaranteed the item once it arrives with us. Due to the exclusive nature of collections, certain styles and sizes are available in limited quantities.

How It Works
Once your pre-ordered item reaches us, we’ll promptly prepare and ship it to the delivery address you provided. If you’ve placed your order from in-store, we’ll notify you as soon as your order is ready for collection.

Payment
Full payment is required at the time of placing your pre-order, whether online or in-store.

Estimated Delivery
Delivery times are estimated based on information provided by our suppliers. While we strive to provide accurate timelines, please understand that delays can happen due to factors beyond our control. We are unable to guarantee exact delivery dates.

Cancellations & Refunds
If a pre-ordered item becomes unavailable due to supplier or production issues, we’ll notify you and issue a full refund for that item.

Discounts

Any discounts advertised apply to all full-priced jewellery, watches, and handbags. Prices online are already marked down, while in-store discounts will be applied at checkout. Sale prices cannot be combined with any other discount, promotional code or offer.

This offer applies only to items available during the promotional period. Future inventory is not included.

Exclusions: Gift vouchers, clearance items, already discounted products, and repair services are not eligible for the discount.

WELCOME10 Discount

The WELCOME10 code provides 10% off your first online order and is valid for one use per customer. It applies to full-priced items only and will not be available during sale periods or promotional events.

This offer applies only to items available during the promotional period. Future inventory is not included.

Exclusions: Gift vouchers, clearance items, already discounted products, and repair services are not eligible for the discount.

Stock & Availability

Limited quantities available; first come, first served, while stocks last. No rain checks.

Final Sale Policy

Please choose carefully, as all items discounted 25% and over, are not eligible for return, exchange or refund. (We will meet our obligations in terms of Warranties as per Consumer Guarantees)

Additional discounts, Promotional Codes or offers cannot be combined with items that are already discounted.

During times of peak trading such as Black Friday, Mothers Day, Valentines Day, Christmas, Christmas Holiday Period, Silvermoon Sales etc shipping times may be longer that regularly expected.

Customised and/or engraved items cannot be returned or exchanged.

Inventory Accuracy

Although we make every effort to ensure our inventory is correct and up-to-date, some items showing as being in stock at the time an order is placed might be unavailable. If this occurs an online representative will organise a refund.

Shipping Times

Please allow for some delays in order processing time and delivery during busy trading periods. We will not be able to refund you if your order does not arrive in time.

Acceptance of Terms & Conditions

The following terms apply to the use of this website. By using this website you acknowledge that you have read, understood, and agree to be bound by these terms. Silvermoon reserves the right to change the information on this website from time to time, including the terms and conditions, without further notice. Any amendments will be effective immediately.

Pricing

All prices are shown in New Zealand dollars, and are inclusive of tax (GST is currently 15%). All prices displayed are correct at time of publication. However, we reserve the right to alter prices without prior notice. If this occurs after an order has been placed, we will contact you prior to processing your order.

Product Descriptions

Even though Silvermoon attempts to provide accurate descriptions of all products available on the website, we are not responsible for any typographical or pictorial errors in this website. If a product purchased is not as described, please contact us immediately, prior to the item being worn.

Promotions & Special Offers

Please note that not all offers / promotions available in-store at Silvermoon are available online. Please read the terms and conditions of each promotion to check eligibility (or contact us via customersupport@silvermoon.co.nz). Items that have been heavily discounted, or are the clearance section of the website, may not be available in-store at the price advertised on the website.

Orders

By placing an order using this website you are agreeing to the terms and conditions, and price displayed on the website. An automated confirmation email will be sent to the email address provided by the customer within 10 minutes of placing the order. If you do not receive this confirmation email please check your Spam Folder. This confirmation email also acts as a proof of purchase for both warranty issues, and exchange purposes. In the event of a product no longer being available once ordered, Silvermoon will contact the customer within 3 working days and offer an alternative product or a full refund. During peak periods of trade there may be delays in the dispatch of orders. We will do our best to inform customers about this with a message on the website. Silvermoon reserves the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity.

International Orders

Customers should be aware of their country’s import fees / duties. These fees, should they occur, are the responsibility of the purchaser.

Loss or Damage in Transit

Loss or damage to purchases occurring in transit is the responsibility of the courier company. Silvermoon use New Zealand Post Track & Trace for all domestic orders. This is a legal requirement when distributing jewellery, and not an optional cost. Silvermoon is not responsible for any loss of items that are incorrectly signed for.

Third Party Advertising & Linked Sites

The website may contain third party advertisements and links. However, this in no way implies Silvermoon’s endorsement of these advertisements / sites, or any association with their operators.

Limitation of Liability

The customer agrees that their use of this website is at their sole risk. Silvermoon will not be liable for any loss or damage (direct or otherwise) you encounter in connection with your use of, or inability to use, this website or any linked website or your use of, or reliance on, information contained on or accessed through this website or any linked website. Silvermoon excludes any condition or warranty that could apply to this website or any content on it, whether express or implied (but only to the extent that this is allowed by law). Silvermoon does not guarantee that this website will be secure or free from bugs or viruses.

Intellectual Property & Our Other Rights

Silvermoon is the owner or the licensee of all intellectual property rights in this website and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved. In all other circumstances, you must get written permission from us before you use, send or reproduce any of the information on this website.

Governing Law

Any contract arising from the use of this website is subject to the laws of New Zealand.